If you are not happy with the quality of your coffee please contact us and we will endeavor to find an appropriate solution. If for any reason you are not entirely happy with your purchase, you may return it to us within 14 days and we will happily offer a refund. Unfortunately, we cannot reimburse postage costs.
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Rights Act 2015, is a refund. Also, where a consumer exercises his/her cancellation rights the customer will be given a refund within 30 days of their cancellation.
Your privacy is important to us. We never share, sell or in any way distribute your information to anyone. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through Stripe so we do not have access to your credit card details.
The Coffee House, Higher Denhay, Broadoak, DT6 5NP, United Kingdom
We currently offer two methods of shipping: Royal Mail (First class): £2.50 or free for more than two bags and DPD Courier - Next working day: £6.00 for all orders
We'd like you to know that we endeavor to keep Broadoak business to business hours. These hours are Monday - Friday, 9am - 5pm.
Broadoak Coffee will acknowledge any complaint within 5 working days and fully respond within 20 working days.